There are a few things you can try to solve the problem, but one very quick fix is to disconnect from the VPN and check the site is working without it. Of course, it may be blocked by your ISP, government or employer, in which case you still won’t be able to access it, but if you know this is the case, the follow the tips below.
1. Try a different server
Simply selecting a different server can make all the difference. This is especially true if you’re attempting to access a streaming service which actively blocks VPNs. One server might be unable to connect to the service, but another one can.
2. Restart your device
This one’s always worth a shot. Restart Windows or your phone or tablet and check if the problem goes away.
3. Change protocol
This doesn’t apply if you’re using a web browser extension, but if you’re running the Windows, Android or macOS app (which uses OpenVPN) you can go into the advanced settings and set it to use TCP instead of UDP.
You can also switch from OpenVPN to a different protocol such as IKEv2. But the method will vary depending on which operating system or device you’re using, so check the relevant tutorial on NordVPN’s website for instructions.
4. Turn off CyberSec
One of the newer features in the NordVPN app is CyberSec. This attempts to block online ads as well as malware and phishing threats. But on some sites it can cause issues, so go into the settings in the app and toggle CyberSec off temporarily to see if it allows the site to load. If not, turn it back on.
5. Antivirus / Firewall conflict
It’s possible that your antivirus software or firewall is blocking NordVPN and causing sites not to load. Open the relevant software in Windows or macOS and have a look in the settings for an option to ‘manage exceptions’ or similar. If you can, add NordVPN to the list. Typically you’ll have to navigate to the executable file when prompted. There are two you need to add: NordVPN.exe and nordvpn-service.exe. But to check if this software is the issue, you can temporarily disable the antivirus or firewall and try reloading the problematic website. You might also like to know how to speed up a slow NordVPN connection. Jim has been testing and reviewing products for over 20 years. His main beats include VPN services and antivirus. He also covers smart home tech, mesh Wi-Fi and electric bikes.
